Outstanding customer service resolved manufacturing issues, ensuring high-quality vitamin C supplements and loyal satisfaction.
DACHA's vitamin C had 14% defective capsules, but unmatched customer service and owner involvement restored confidence in their high-quality products.
This review is from Amazon.com for product:
DACHA Natural Liposomal Vitamin C - 1700mg, 200 Capsules, Immune System & Collagen Booster, High Absorption Fat Soluble VIT C, Buffered, Skin Vitamins, Vegeterian, Vegan
Revision: Updated review to 5/5 stars. This company has some of the best customer service I've ever seen in my life in ANY industry! Tim (the owner at DACHA) contacted me himself to make things right. I fully understand that once in a while manufacturing snafus may occur. Tim assured me that the manufacturing process would be examined thoroughly to help avoid this situation ever happening again. Despite the issues I had with my bottle, all of their products I've tried are extremely high quality. These guys and gals go above and beyond to make sure their customers are satisfied. Thank you, DACHA!
Old Review: I'm not sure whether something went wrong in manufacturing or not, but when I first got the product I noticed an empty capsule on the very bottom. At first I didn't think anything of it, because 1 is no big deal. On the third day I popped another empty capsule into my hand and started to get concerned. I decided to empty the entire bottle into a bowl and in the end found 23 COMPLETE empty capsules and 5 that were open (with no supplement dust to be found in the bottle, so they were empty when they were placed into the container). That's right, out of 200 capsules, 28 of them were empty! For those of you playing along at home, that's FOURTEEN PERCENT! Over 1/8th of the capsules contained nothing! Absolutely unacceptable!
Vitamin Basics & Tips
Vitamin C, also known as ascorbic acid, plays a vital role in immune function, collagen synthesis, and antioxidant protection. While supplements like DACHA's capsules offer convenience, natural sources such as citrus fruits, bell peppers, and broccoli remain excellent options. Adults typically require 65–90 mg daily, though some studies suggest higher doses (up to 2,000 mg) for short-term immune support.
When choosing supplements, opt for brands with third-party testing to ensure capsule integrity and accurate dosing – issues highlighted in this review. Vitamin C's instability in heat and light makes proper storage crucial; opaque, airtight containers help preserve potency. Emerging research explores its synergy with zinc for immune health and its role in combating free radicals linked to aging.
While rare, excessive vitamin C intake may cause digestive discomfort. Always consult healthcare providers before starting high-dose regimens, especially for individuals with kidney conditions or iron metabolism disorders.
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