Customer service promised free Vitamin C serum replacement but failed to deliver, despite positive product experience.

2025-06-22 Vitamin Reviews Categroy：Vitamin C Views：25

Loved Vitamin C serum’s skin-smoothing results, but delayed replacement shipment and poor follow-up marred customer service experience. Still recommends product.

This review is from Amazon.com for product:

TruSkin Vitamin C Super Serum - Niacinamide, Retinol, Hyaluronic & Salicylic Acid - All-in-One Anti Aging Serum for Face – Improve Appearance of Dark Spots, Firmness for Brighter Looking Skin, 2 Fl Oz

Free Vitamin C Serum Replacement Review: Customer Service Experience

Follow up: when I wrote this review I was contacted by customer service because a I requested an exchange past the return allowed date. I was told they would be sending me the original Vitamin C serum 2 oz bottle no charge to replace the C plus I couldn’t use. That was weeks ago and I still haven’t received it or anything from Amazon about it. All I have is the email from customer service telling me to let them know when I got the bottle from Amazon. It’s an older email so I can’t find it. So I am writing this to let them know I never got the 2oz bottle of the original C serum that I was promised. I can’t use the one with retinol and can’t use it so since I’ve been waiting on the bottle of the original C I haven’t been able to use it so I haven’t had it for over a month or two now while I sit and wait for the promised bottle. I haven’t ordered it because they were sending me the free replacement order without the need for me to return the bottle I have. It seems as if they forgot. If I knew they weren’t going to follow through at least I could have just ordered the original C myself. Instead I’ve just been sitting here waiting weeks when they promised I’d get it in a couple of days!

My aesthetition swears by these products and I love them. I have the cleanser and eye cream as well as the Serum and the rosewater toner. I wish the Niacinamide was in the regular formula but I cant use the C plus because it has the Retinol and I already use Retin A at night. So Im switching back to the original C, which I love. I use the serum in the morning and it soaks right in leaving my skin soft and dry. I dont even need a foundation because it makes my skin flawless but if I need to I can since it absorbs so well and is lightweight and leaves my skin tightened soft and dry. Which looks great on its own or with makeup ontop since there is no sticky residue. I use it twice a day when I take a break from my retin A every 4 months. It smells wonderful just like oranges and spreads easy. A little goes a long way so it lasts and the price is way more affordable than other serums. Ill never switch to another serum! When I commented that I cant use it because of the Retinol but was past the return date, customer service was as great as the product, getting back to me super quick and sending me a bottle of the original one I prefer for free without having to make a return. I dont have a reason to ever try another serum again!

Vitamin Basics & Tips

Vitamin C serums, like the one described, are celebrated for their antioxidant properties and collagen-boosting effects. When combined with retinoids (e.g., retinol or Retin-A), timing matters: vitamin C is typically used in morning routines for UV protection, while retinoids are applied at night to avoid photosensitivity. However, some formulations blend these ingredients, which may cause irritation for sensitive users. Always patch-test combinations.

Vitamin C’s instability in light and air necessitates opaque, airtight packaging – a feature highlighted in many positive reviews. For optimal results, apply to clean, dry skin and follow with sunscreen. The reviewer’s preference for fragrance-free options aligns with dermatological recommendations, though citrus-derived scents (like orange, mentioned here) are common in vitamin C products due to their natural ascorbic acid sources.

Daily vitamin C intake also benefits skin health internally. Foods like oranges, bell peppers, and broccoli complement topical applications. Users avoiding retinol blends should scrutinize labels for terms like “C + Retinol” or “multi-active,” as the reviewer’s experience demonstrates how ingredient conflicts can disrupt skincare routines.